ICT Support Specialist

3 weeks ago


Elgin, Moray, United Kingdom CERCO LTD Full time
Mobile IT Field Engineer

We are seeking a skilled Mobile IT Field Engineer to join our team at CERCO LTD. As a key member of our dynamic team, you will be responsible for conducting on-site EPOS system surveys, performing upgrades and installations of cutting-edge EPOS technology, and providing expert troubleshooting and support to ensure optimal system performance.

Key Responsibilities:
  1. EPOS System Surveys: Conduct thorough on-site surveys to identify client needs and provide tailored solutions.
  2. EPOS Upgrades and Installations: Perform upgrades and installations of EPOS technology to ensure seamless system performance.
  3. Troubleshooting and Support: Offer expert troubleshooting and support to resolve technical issues and ensure optimal system performance.
  4. Client Collaboration: Collaborate with clients to understand their needs and provide customized solutions.
  5. Service Delivery: Maintain accurate records of services delivered and issues resolved.
Requirements:
  1. IT Support Experience: Proven experience in IT support, with a strong understanding of EPOS systems.
  2. Technical Proficiency: Strong problem-solving skills and technical proficiency in EPOS technology.
  3. Communication Skills: Excellent communication and customer service skills, with the ability to work independently and as part of a team.
  4. Travel Requirements: A valid driving license and willingness to travel within Inverness and surrounding areas.


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