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Receptionist and Administrative Support Specialist
3 months ago
Job Overview
The Nuclear Medicine Service operates with a dedicated team of professionals across multiple locations, providing essential diagnostic imaging and therapeutic services. Our facilities are equipped with advanced technology, including gamma cameras and bone densitometers, to ensure high-quality patient care.
Our clinics deliver a wide array of diagnostic imaging and non-imaging assessments, covering various medical specialties such as cardiology, oncology, and orthopaedics. Additionally, we are expanding our molecular therapy services to enhance patient treatment options.
We invite applications from individuals interested in part-time, full-time, or job-sharing opportunities.
Key Responsibilities
- Deliver a welcoming and efficient service to patients, visitors, and all service users.
- Accurately input patient information into the relevant computer systems.
- Verify patient details during each visit to ensure completeness and accuracy.
- Provide comprehensive administrative support, addressing inquiries from stakeholders promptly.
- Communicate effectively with clinic staff and patients regarding any delays or issues.
- Manage referrals for investigations, ensuring accurate documentation.
- Schedule, modify, or cancel appointments in accordance with established guidelines.
- Distribute patient information and feedback forms as necessary.
- Notify patients of their appointments via letter, including all relevant information.
- Assist patients with transportation and escort arrangements when needed.
- Utilize local patient record systems for maintaining patient-related information.
- Prepare request cards for upcoming appointments, ensuring all documentation is complete.
- Type reports in line with departmental targets.
- Organize reports for forwarding to referrers, ensuring accuracy.
- Maintain organized filing systems within the work area.
- Support the training and onboarding of new team members.
- Assist the clinical team in managing patient flow through the service.
- Uphold patient confidentiality and adhere to data protection regulations.
- Remain flexible in work arrangements to support service continuity during staff absences.
Qualifications and Experience
Essential
- GCSE English and Maths at Grade C or equivalent.
- Experience in customer service or public-facing roles.
Desirable
- Previous experience in the NHS in a patient-facing capacity.
- Familiarity with computer spreadsheets and databases.
- Knowledge of hospital computer systems.
Skills and Attributes
Essential
- Ability to work collaboratively within a team.
- Capability to perform under pressure with minimal supervision.
- Strong time management skills in a fast-paced environment.
- Proficient in operating a computer for extended periods.
- Willingness to work across multiple sites as required.
