Customer Service Maintenance Technician

2 days ago

Chelmsford, Essex, United Kingdom Wheatstone Solutions Full time
Customer Care Maintenance Operative

Wheatstone Solutions is seeking an experienced Customer Service Maintenance Operative to join their team. As a key member of the Residential developer's team, you will be responsible for delivering high-quality customer service and multi-trade maintenance works within occupied homes.

Key Responsibilities:
  • Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
  • Liaise with the Customer Care Team based in Head Office to ensure seamless communication and coordination.
  • Ensure all required materials and resources are available prior to attending customers' appointments to maintain a high level of professionalism and excellent customer service.
  • Maintain the cleanliness of the van, ensuring it is always clean and tidy, and report any faults or issues.
  • Prepare customers' homes prior to works to ensure upmost cleanliness on the finishing of projects.
  • Report to the Customer Care Manager once appointments and tasks are completed, and report back any issues or escalations that need to be noted.
  • Adhere to the highest level of Health and Safety at all times.
  • Work with the Customer Care team to identify and address any particular build or remedial patterns arising in customer homes.

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer service and maintenance solutions.

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