QSR Operations Manager
3 weeks ago
This organization is a leading player in the management of quick-service dining establishments and retail food outlets, primarily collaborating with renowned global and regional brands. They focus on franchising and oversee a diverse range of food and beverage venues, particularly within the fast-food and casual dining sectors. Their reputation is built on their proficiency in managing high-traffic locations, ensuring consistent service quality, and maintaining brand integrity across all operations.
This international fast-food chain is among the most recognizable names in the sector. It originated in the United States and has since expanded to thousands of locations around the globe, establishing itself as one of the largest fast-food franchises worldwide.
Key Responsibilities of the Operations Manager
- Inspire, guide, and cultivate a team to provide outstanding customer service and achieve operational excellence.
- Ensure the establishment operates smoothly and profitably, meeting or surpassing sales and profitability benchmarks.
- Uphold the highest standards of food quality, safety, and hygiene.
- Oversee inventory management, ordering processes, and cost control to enhance efficiency and minimize waste.
- Manage staff scheduling, training, and development to ensure a well-prepared and motivated team.
- Implement and uphold company policies, procedures, and standards to guarantee compliance and uniformity.
- Analyze performance metrics and formulate action plans to foster continuous improvement.
- Address customer inquiries and resolve any issues to maintain a high level of customer satisfaction.
- Encourage a positive and inclusive workplace that embodies the brand's values and culture.
The Ideal Operations Manager
- Demonstrated experience as an Operations Manager or in a comparable role within the fast-food or quick-service restaurant sector.
- Strong leadership capabilities with the ability to inspire and manage a diverse workforce.
- Exceptional organizational, problem-solving, and decision-making abilities.
- Capacity to thrive in a fast-paced environment and navigate the challenges of a high-volume restaurant.
- Robust financial insight with experience in budgeting, forecasting, and P&L oversight.
- Dedication to delivering high-quality food and exceptional customer service.
- Familiarity with food safety and hygiene regulations.
- Willingness to work various shifts, including weekends and holidays.
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