Tenant Relations Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Wates Group Full time

Exciting Career Opportunity:

We are looking for a dedicated Community Engagement Officer to become a vital part of our team at Wates Group within the Responsive Maintenance sector. This position focuses on delivering exceptional support to residents involved in social housing initiatives.

Key Responsibilities:

  • Oversee and facilitate the Tenant/Customer/Resident Liaison Service across multiple locations.
  • Participate in client and resident meetings to ensure outstanding service delivery.
  • Establish and uphold consistent customer care standards.
  • Manage resident complaint processes as required.
  • Keep accurate and updated records on-site regarding ongoing projects.

Candidate Requirements:

The successful applicant must hold a valid UK driving license and have access to a vehicle. Previous experience in a similar role, particularly in managing planned maintenance initiatives, is crucial. Excellent communication, customer service, and IT proficiency are essential skills.

About Wates Group:

Wates Group is a distinguished family-owned enterprise specializing in development, construction, and property maintenance, boasting a legacy of over 125 years. Our commitment is to foster vibrant communities, safeguard the environment, and cultivate strong relationships within our workforce and with our partners.

Recognitions:

Best Project – Inside Housing Development Awards
Construction News Awards Winner
Investors in People 2022 Gold Award
Considerate Constructors Schemes (CCS) National Site Awards Gold Award
Top 50 Employers for Women
Working Families Best Practice Awards Winner



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