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Service Coordinator
2 months ago
Location: Remote
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000
About the Role:
We are seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you.
Key Responsibilities:
- Schedule Service visits, confirming dates with customers for a seamless experience.
- Manage logistics and inventory control to ensure smooth service operations.
- Maintain records of upcoming Service Visits and Calibrations.
- Manage spare parts stock and orders to support service operations.
- Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
- Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
- Ensure accuracy and efficiency in the creation of customer sales quotations.
- Manage customer communication and coordination.
- Collaborate with the external sales force, handling enquiries and sales leads effectively.
- Monitor and respond to sales and service-related emails.
- Engage with customers through LiveChats on our website, providing real-time assistance.
- Organize shipments with carriers to ensure timely deliveries.
- Place orders with suppliers and manage stock and back orders for efficient order fulfilment.
Requirements:
- Previous experience working in a similar role, ideally within a technical environment.
- Strong IT skills and a good knowledge of MS Office.
- Working previously with a CRM system would be advantageous.
- Confident with an excellent attention to detail and an organised approach to work.
- Ability to multi-task.
- Strong communication skills and a willingness to work collaboratively within a team.
