Contract Liaison Officer

1 month ago


Grays, Thurrock, United Kingdom Howells Solutions Limited Full time
Resident Liaison Officer - Social Housing Planned Works

Based in Thurrock, we are seeking a skilled and proactive Resident Liaison Officer to join our team delivering Planned Works in Social Housing.

Key Responsibilities:
  1. Work on planned maintenance projects to ensure timely completion and minimal disruption to residents.
  2. Utilize Decent Homes programme experience to drive improvement in housing stock.
  3. Hold a full clean driving licence with own vehicle to facilitate site visits and travel.
  4. Participate in pre-entry visits and company inductions to ensure a smooth onboarding process.
  5. Collect tenancy agreement/approval forms to maintain accurate records.
  6. Visit tenants in their homes to advise them on planned works and address any concerns.
  7. Act as the primary point of contact for residents, resolving any issues or queries promptly.
  8. Establish and maintain working relationships with neighbourhood housing associations.
  9. Visit properties undergoing refurbishment to advise potential tenants on completion dates.
  10. Attend and chair tenant forum meetings to keep residents informed about planned works.

We are a modern, forward-thinking business that values the strengths, skills, and personalities of our people. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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