Customer Success Account Manager
2 days ago
About the Role:
Ciphr is seeking a highly skilled Customer Success Account Manager to join our team. As a key member of our customer success function, you will be responsible for identifying additional revenue opportunities and driving customer growth, retention, and advocacy for Ciphr's product and services.
Key Responsibilities:
- Nurture and develop relationships with customers to create customer advocacy of Ciphr's products and services.
- Have proactive engagement with customers to demonstrate and ensure they experience the value of our products, services, and expertise.
- Manage the end-to-end sales process of any opportunities identified, ensuring expectations are managed proactively through timely and effective communication.
- Build deep and strategic relationships across multiple departments and stakeholder contacts to increase exposure, identify opportunities, and grow the customer's account.
- Be a subject matter expert in our products and services, ensuring knowledge is kept up-to-date as these evolve.
What We Offer:
- 30 days annual leave, plus bank holidays
- Birthday day off
- Religious holiday swap
- Family forming support
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Pension
- Health cash plan
- Life assurance
- Perks at Work
- Regular training
- £1,500 employee referral scheme
- Medical Cover and Dental cover
- Income Protection insurance
- Free mortgage advice
About Ciphr:
Ciphr's integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
Our Values:
We value trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work, giving you the space to be yourself, whether that is creative, outgoing, quiet, courageous, observant, or any other attributes you may have.
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