Retail Operations Manager

5 days ago


Knaresborough, North Yorkshire, United Kingdom Yorkshire Cancer Research Full time
About the Role

We are seeking a highly skilled and experienced Retail Support Manager to join our team at Yorkshire Cancer Research. As a key member of our retail operations team, you will be responsible for providing management cover at our retail locations, ensuring the smooth day-to-day operation of our shops, and delivering exceptional customer service.

Key Responsibilities
  • Provide management cover at retail locations, including Richmond, Northallerton, Pickering, Harrogate, and Knaresborough shops, and subsequent locations as the charity grows.
  • Lead a team of volunteers to deliver outstanding customer experiences, ensuring a welcoming and happy environment for all customers and supporters.
  • Deliver volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
  • Ensure accurate accounting and handling of assets, including items donated and money received, and prepare and complete all shop administration, including cash handling and banking functions.
  • Create a professional atmosphere and deliver high standards of customer service for all customers and supporters.
Requirements
  • Education to A Level or equivalent.
  • Experience of managing people/volunteers, including recruitment and development.
  • Experience of meeting and exceeding targets within a retail environment.
  • Highly organized with good time management skills.
  • Ability to prioritize workload and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to motivate self and others.
  • Demonstrably strong planning, guiding, and motivation skills to successfully achieve targeted income.
  • Full UK driving license, access to own vehicle, and ability and willingness to travel across North Yorkshire.
About Us

Yorkshire Cancer Research is a charity dedicated to funding research to help people in Yorkshire and beyond live longer, healthier lives, free from cancer. We are committed to paying the Real Living Wage and offer a range of benefits, including an enhanced contributory pension scheme, 25 days annual leave, flexible working arrangements, and private medical insurance.

What We Offer
  • Enhanced contributory pension scheme.
  • 25 days annual leave, increasing to 30 days after 5 years' service.
  • Flexible working arrangements.
  • Private medical insurance.
  • Enhanced maternity leave.
  • Career progression and learning and development opportunities.
  • Wellbeing initiatives.
  • Offices within walking distance of Hornbeam Park train station.
  • Free onsite parking.


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