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Windows Server Team Manager

2 months ago

London, Greater London, United Kingdom University of Bristol Full time
About the Role

The University of Bristol is seeking an experienced Windows Server Team Manager to join its IT Services department. As a key member of the team, you will be responsible for ensuring the smooth and efficient operation of the Windows Server environment, driving customer-centric service excellence, and delivering high-quality IT services.

Key Responsibilities
  • Provide technical leadership of the Windows Server Estate, serving as the University's expert in this area and advising other teams on strategy, vision, and roadmap.
  • Lead on initiatives to optimize IT service delivery processes, based on ITIL best practices, identifying areas for process improvement.
  • Transform the Windows Server technologies, reducing complexity, introducing cutting-edge technologies, and improving service delivery to end-users.
  • Proactively manage performance, ensuring KPI targets are met, driving service excellence with an active focus on customer satisfaction, and making effective use of technology to remove unnecessary barriers.
  • Lead the Windows Server Team, setting targets for the team and managing resourcing within the team.
  • Work with key suppliers to deliver services and support to the University, ensuring that its IT Infrastructure is maintained and operating optimally.
  • Support the development of business continuity plans and recovery processes are in place and tested for Infrastructure platforms.
  • Ensure IT Services are monitored and proactive maintenance performed to prevent service outages occurring.
  • Report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
  • Stay up-to-date with the latest developments in Windows Server technology and use this to bring to life the roadmap.
Requirements
  • Significant experience managing Windows Server Infrastructure technologies with a good understanding of managing a large Windows Server Estate.
  • A good understanding of Active Directory, GPOs, and hardening techniques to ensure the security of the environment.
  • Knowledge and experience of managing disaster recovery, data protection, and high availability features of the Windows operating system.
  • Strong experience in a technical support and implementation role, with experience providing 3rd-level support in a similar field.
  • Experience of monitoring and capacity management with the ability to report on the status of the environment.
  • Strong planning and organizing skills, able to balance immediate and longer-term goals and utilize knowledge of operational and business activities to prioritize demand.
  • Experience working in a customer-first environment where we act with their best interests at heart.