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Service Administrator
2 months ago
We are seeking an experienced Service Administrator to join our busy commercial main dealer in Crawley. As a key member of our service team, you will be responsible for providing exceptional customer service and administrative support to our customers and colleagues.
Key Responsibilities:- Provide administrative support to the service department and site manager.
- Take bookings via telephone, email, and in person.
- Organise collections/drop offs of customer vehicles.
- Telephoning customers to ensure vehicles are ready for collection.
- Previous experience in a Customer Service role within a Vehicle Service Dealership is preferred but not essential.
- Open attitude to learning and being part of a team.
- Knowledge and experience of working with Microsoft packages (Outlook, Excel, Word, etc.).
- Great customer handling skills and putting the customer first.
- Excellent organisation skills to deal with a large administration workload and conflicting deadlines.
- Excellent communication and interpersonal skills.
- A flexible approach to work duties with a willingness to learn.
- One Link Experience / CV Link Fleet booking system.
- Salary: up to £23,000.
- Hours: 45 hours per week, Monday to Friday 07:00 – 17:00 with a 1-hour unpaid lunch break. Saturdays 07:00 to 13:00 in accordance with the Company Rota.
