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Global Technical Support Expert

2 months ago

Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full time

Job Summary: We are seeking a highly skilled Global Service Technician to join our team at TechNichols Resourcing Ltd. As a Global Service Specialist, you will be responsible for providing technical support to our clients across the globe.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Requirements:

  • 3+ years of experience in a technical support role.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Salary/package: Basic annual salary for 40 hours per week - £40,000 - £45,000 per annum + private health, life assurance, 25 days holiday.

Working Hours:

  • In House Hours: Monday to Friday, 08:00 - 16:30.
  • On Site Hours: may be considerably higher/different per the customer/job requirement.

Overtime: at 1.5 basic hourly rate (over 40 hours per week).