Lead Contract Support Specialist

14 hours ago


Southampton, Southampton, United Kingdom Boden Group Full time
Job Title: Lead Contract Support

Join Boden Group, a UK recognised FM Service Provider, as a Lead Contract Support and take on a challenging role that will help you grow professionally.

About the Role

We are seeking an experienced Contract Support professional to lead a team of contract support and helpdesk administrators. As a Lead Contract Support, you will be responsible for overseeing the day-to-day operations of the team, ensuring that contract KPI's and SLA's are met, and providing excellent customer service to our clients.

Key Responsibilities
  • Lead a team of contract support and helpdesk administrators to deliver against contract KPI's and SLA's
  • Raise purchase orders, quote, order parts, schedule reactive and planned jobs to engineers, and update clients on job progression
  • Develop and implement processes to improve team efficiency and productivity
  • Collaborate with other departments to ensure seamless service delivery
Requirements

To be successful in this role, you will need:

  • Experience in a contract support or helpdesk role
  • Experience working on a CAFM system or in-house software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

We offer a competitive salary, world-class training and development opportunities, and a unique and varied working environment that offers long-term job security.

If you are a motivated and experienced Contract Support professional looking for a new challenge, please apply through this advert or contact Elisha Gray for a confidential discussion.



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