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Electronic Gaming Host

2 months ago

Glasgow, Glasgow City, United Kingdom The Rank Group Full time

About Us

Grosvenor Casino, Glasgow Merchant City, is part of The Rank Group, a leading gaming and entertainment company.

Job Description

We are seeking an Electronic Gaming Host to join our team. As a host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.

Key Responsibilities

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Knowledge of and passion for electronic gaming
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working

What We Offer

  • 40hr full-time contract
  • Paid breaks/tips/paid holiday