Night Porter

2 days ago


Harrogate, North Yorkshire, United Kingdom Yorkshire Full time
Job Title: Night Porter

We are seeking a Night Porter to join our team at The Harrogate Inn, a multi-award-winning pub with rooms in the heart of Yorkshire.

About the Role:

The Night Porter will be responsible for ensuring the smooth operation of the inn during the night shift, providing exceptional customer service, and maintaining the high standards of cleanliness and safety.

Key Responsibilities:
  • Reporting to the Duty Manager
  • Greeting and checking in guests
  • Handling guest enquiries at the bar, reception, and over the phone
  • Operating the till and preparing bills/checking in and out
  • Serving guests in a professional manner
  • Maintaining the cleanliness and tidiness of the restaurant, lounge, and toilets
  • Preparing the restaurant for breakfast and setting up the buffet table
  • Conducting security checks around the inn
  • Following departmental policies, procedures, and service standards
Requirements:
  • Able to work independently
  • Excellent customer service skills
  • Friendly and approachable demeanor
  • Upbeat and positive attitude
  • Great communication and organizational skills
What We Offer:

As a Night Porter at The Harrogate Inn, you will enjoy a range of benefits, including:

  • Extra paid holiday in the month of your birthday
  • 50% off food in any of our inns
  • £1 bed and breakfast in any of our inns during January, February, or March
  • 1/3 off room bookings all year round
  • Friends and family pass - 15% off bed and breakfast rate
  • £50 on the day bookings for bed and breakfast at any of our inns
  • Employee Assistance Programme – 24/7 confidential support
  • Tronc (tips)
  • Working for a Best Pub Employer at the Publican Awards
  • Paid breaks in our inns
  • Work for an Employer that gives back to their local community via our Give INN Back scheme
  • Mental Health awareness within the workplace - Training provided for all managers


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