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Senior Information Coordinator

2 months ago


Reading, Reading, United Kingdom University of Reading Full time
About the Role

We are seeking a highly skilled and experienced Senior Information Coordinator to join our busy team at the University of Reading. As a key member of the Careers Information and Events team, you will play a crucial role in leading on information management and operational procedures.

Key Responsibilities
  • Lead the reception services, ensuring an outstanding customer experience for students and employers.
  • Support the promotion of Careers' key messages to students.
  • Develop and implement systems and processes to deliver high standards of service.
  • Line manage one staff member and supervise others.
  • Work closely with the Head of Careers Information and Events.
Requirements
  • Proven communication skills gained through a customer-facing role.
  • Excellent administrative and organisational skills.
  • Knowledge of Content and/or Information Management Systems.
  • Knowledge of Customer Relations Management systems.
  • Experience in a busy, customer-focused environment.
Desirable Skills
  • Experience of line managing or supervising staff.
  • Commitment to diversity and inclusion.
What We Offer

The University of Reading is committed to having a diverse and inclusive workforce. We support the gender equality Athena SWAN Charter and the Race Equality Charter, and are a leading LGBT+ rights organisation. We are also a Disability Confident Level 1 employer. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.