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Quality Management System Transformation Director
2 months ago
About the Role
We are seeking a highly experienced and skilled Director to lead our Quality Management System Transformation initiative. As a key member of our Alliance Healthcare Management Services Limited team, you will be responsible for developing and implementing an effective Quality Management System that aligns with our company's standards and international/national Quality requirements.
Key Responsibilities
- Develop and lead the implementation of a Quality Management System that meets our company's standards and international/national Quality requirements.
- Lead the transformation of our Quality Management System to a standardized, lean, and process-oriented system with a logical process/documentation landscape and end-to-end processes.
- Act as a business system owner for the eQMS IT system, defining the architecture, configuration, and technical features of the system, driving the implementation/roll-out, and its integration into other systems.
- Monitor the adherence and performance of the Quality Management System and customer satisfaction by establishing and maintaining Quality KPIs and leading the continuous improvement program.
- Responsible for the annual functional budget assigned to QMS transformation and the eQMS.
- Serve as Operational Excellence & Digital Ambassador and drive a culture of customer-centric Quality.
Requirements
- Bachelor/Master's degree in Pharmacy, Science, Engineering, or general business disciplines.
- Certification in Operational Excellence (Lean/Six Sigma).
- Preferably, additional business certifications like MBA, Change Management, Data Management, Project Management.
- In-depth knowledge of best-practices about process & content management, automation, state-of-the-Art QMS, project management knowledge, and change management.
- Strong GXP and ISO regulations with special focus on documentation management, plus common industry standards.
- Strong interpersonal and communication skills, and ability to influence, motivate throughout all levels from shopfloor to management.
- Strong analytical and project management skills to identify and prioritize business opportunities, risk, needs, and to lead complex projects from concept, business cases, project planning throughout execution in time, budget, and quality.
- Must be a collaborative facilitator and leader, building consensus and win-win solutions while championing quality with internal and external stakeholders.
- Strong leadership skills and track record of building high-performing, stable, and motivated teams in a matrix and community setup.
- Proven experience of 10+ years of professional experience in various international companies and/or consulting area in a regulated environment, of which a minimum of 5+ years of leadership position in Quality, Operations, or IT.
- Successful track recording in setting-up state-of-the-art QMS in an international context.
- Experience in leading changes, re-organizational, technical, merger & acquisitions, ability managing ambiguity and complexity of processes, systems, and people impact.
About Cencora
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.