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Technical Support Specialist

2 months ago

Radlett, United Kingdom Think Specialist Recruitment Full time

Exciting Career Opportunity:

A reputable organization is on the lookout for a committed individual to enhance their customer support team. This position entails delivering technical assistance to clients, managing inquiries, and working collaboratively within a supportive environment. The ideal candidate should be adept at functioning in a professional office setting.

Core Responsibilities:

  • Responding to client inquiries and meticulously recording all communications
  • Overseeing cases until resolution and keeping clients updated
  • Documenting software bugs, requirements, and issues
  • Referring complex cases to the Supervisor when necessary
  • Collaborating with technical staff to diagnose and resolve issues
  • Delivering exceptional service to both colleagues and clients
  • Providing insights on new features to enhance sales opportunities
  • Updating IT systems to ensure the accuracy of the contact database

Qualifications:

  • Strong analytical and problem-solving capabilities
  • Organized and systematic work style
  • Familiarity with Microsoft applications
  • Outstanding customer service and communication skills
  • Proficient in PC and Windows operating systems
  • Ability to interact with clients in a professional manner
  • Excellent team collaboration skills

Think Specialist Recruitment is a distinguished recruitment agency specializing in support staff across various sectors. Our expertise encompasses administration, customer service, PA/secretarial roles, HR, finance, sales support, marketing, and IT support.