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Technical Operations Manager

2 months ago

Haverhill, Suffolk, United Kingdom KatKin Full time
About the Role

We are seeking an exceptional Technical Manager to lead our technical function, delivering a first-class technical service across food safety, quality, legislative, and customer requirements.

The successful candidate will lead the technical team with clear communication, structured planning, and disciplined supervision while engaging and influencing key stakeholders and teams across the site.

Key Responsibilities
  • Technical Strategy and Execution
    • Develop and execute our technical strategy while being hands-on to drive results with key stakeholders and teams across the site on a day-to-day basis.
  • Site Readiness and Compliance
    • Lead the site readiness preparations cross-functionally to ensure the site is successful in the first BRC audit.
  • Technical Leadership and Expertise
    • Provide technical leadership and expertise to solve day-to-day challenges, risk assessments, and crisis management when needed.
  • Quality and Food Safety
    • Ensure that all technical standard customer codes of practice, technical policies, quality standards, and food legislation are consistently adhered to.
    • Ensure that all technical manuals, systems, and processes are reviewed, updated, trained, and communicated on frequently with key stakeholders and teams across the site.
    • Ensure that the HACCP (HACCP/TACCP VACCP) program is maintained and aligned with best practice at all times.
    • Ensure that the QMS is effectively implemented and amended to ensure product standards are maintained.
    • Ensure the QA and Hygiene teams are run effectively and adequate technical resources are available.
    • Ensure that all areas have adequate pest control mechanisms in place to limit the threat to food safety.
  • Internal Audits and Compliance
    • Carry out, review, and communicate trend analysis of quality issues, e.g., customer complaints and TVC counts.
    • Manage and coordinate internal audits by implementing audits ensuring scope is applicable, planning and scheduling internal audits to the required frequency, and following up on issues raised and implementing relevant corrective action.
  • Supplier Management and Quality Assurance
    • Ensure a robust supplier management system is in place.
    • Ensure any external and internal non-conformance are investigated and any corrective actions are carried out in a timely manner.
  • Regulatory Compliance and Stakeholder Engagement
    • Advise and provide information to site Management, ensuring compliance with statutory requirements by fully understanding company policy and procedures, current and future technical legislation, and its implications on the business.
    • Liaise with the Foods Standard Agency, Environmental Agency, and APHA for external audits, while establishing a good working relationship and providing timely statutory reports as and when required.
  • Culture and Team Development
    • Develop a culture of teamwork and cooperation throughout the site and through your own influence and guidance to always put the customer and their cats first.
    • Mitigate any risk of food recalls with robust food safety policies, systems, and team training.
Requirements
  • Minimum of 5 years' experience in a high-care/risk ready meals or cooked meat product FMCG food manufacturing site.
  • Educated to at least a degree level in food science or a related discipline.
  • Comfortable with agricultural animal food production (chicken, beef, pork, fish, turkey, lamb, duck).
  • Experienced knowledge of health and safety/food safety systems & legislation:
    • Food Safety and Hygiene Level 3 minimum.
    • HACCP Level 3 minimum.
    • Food Safety Level 3 minimum.
    • Listeria, Micro awareness knowledge.
  • Effectively worked cross-functionally with a range of teams (Technical, Production, Engineering, and Quality).
  • Highly organized and able to prioritize your workload within a pressurized environment.
  • A strong communicator and able to communicate with internal teams, external customers, suppliers, external authorities, and visitors in a professional manner.
  • Ability to reliably commute or relocate.
About Us

We aim to encourage a culture where people can be themselves and be valued for their strengths. We're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At KatKin, we celebrate differences, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive.