Station Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Hull Railway Station. As the face of TransPennine Express, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our passengers.

• Provide outstanding customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
• Sell a full range of multi-modal tickets to customers, handling cash and operating a point-of-sale system.
• Work from the station ticket office, as well as outside the office to reinforce our customer service provisions and assist passengers with train service information.
• Minimize delays and positively impact on the customer experience to ensure we deliver our vision of 'providing a great service every day' to our customers.

• Excellent customer service skills, with the ability to remain calm and composed under pressure.
• Friendly and approachable manner, with the ability to engage with customers in a positive way.
• Ability to speak clearly and confidently, with good communication skills.
• C.S.E A - C grade (or equivalent qualification) in Maths and English.
• Computer literate with the ability to use Microsoft packages.
• Ability to get to and from the location without relying on the rail service or public transport due to shift start times.

• Excellent career prospects, with opportunities for professional development and growth.
• A personal development plan, tailored to your individual needs and goals.
• Structured training and development, to ensure you have the skills and knowledge required to excel in your role.
• Competitive salary, paid on a 4-weekly basis.
• Generous annual leave entitlement, allowing you to relax and recharge.
• Free TransPennine Express rail travel for you and your dependants.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants.
• Free & Confidential Employee Assistance Program and Wellbeing Portal, available 24 hours a day, 7 days a week.
• Option to join the Railway Pension Scheme, with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts, as well as a cycle to work scheme.