Residential Facilities Manager
3 weeks ago
Ballymore is seeking a highly skilled and experienced Residential Facilities Manager to join our team in East London.
Job SummaryThe Residential Facilities Manager will be responsible for the day-to-day management of hard services and critical infrastructure related to the development, in accordance with the framework of systems centrally defined by the Facilities Department.
Key Responsibilities- Manage and coordinate contractors, consultants, and service partners on site in line with centrally defined contract mechanisms.
- Local management and auditing of infrastructure and building services, including fire and security systems, water hygiene, vertical transport, utilities, and critical plant via the appointed CAFM system.
- Assist in the mobilization, delivery, and coordination of project works on site.
- Provide facilities-related advice and support to the estate management team.
- Maintain clear reporting to the central Facilities department and Property Director, ensuring visibility of local infrastructure status and immediately escalating issues for further support as required.
- Lead on the local maintenance of building infrastructure, including structure, building envelope, internal fabric, and mechanical and electrical services, in accordance with the framework defined by the Facilities department.
- Maintain required inspection, auditing, record-keeping, and document control activities associated with the above.
- Function as the point of contact for locally delivered FM activities, including action on recommendations arising from fire risk assessments, water hygiene risk assessments, health and safety audits, and other external inspections.
- Provide advice, support, monitoring, and instruction for the estate management team members in their discharge of facilities-related activities, including fire alarm testing, fire door inspections, operation of M&E systems (CCTV, BMS, access control, etc.), communication with customers, contractor callouts, compilation of SOPs, and shift handovers.
- Ensure local arrangements and critical spares are in place to deal with unplanned interruptions to essential building services.
- Ensure that insurance claims are appropriately addressed, rectified, and tracked in accordance with procedures in place with underwriters and loss adjusters.
- Provide regular reports to the Portfolio Facilities Manager and PD related to the status of local facilities and any associated risks.
- Promptly escalate matters to the central Facilities department for advice, support, and instruction as required.
- Educated or experienced to NVQ level 6 in Facilities Management, Building Services, Estate Management, or a related discipline.
- Must hold a NEBOSH or IOSH accredited qualification in Health and Safety.
- Have an engineering background with a sound understanding of M&E, critical infrastructure, contract management, and PPMs.
- Detailed experience in the use of CAFM and compliance software.
- Experience working in facilities or estate management for a minimum of 10 years.
- Solid experience in the management of external suppliers, contractors, and consultants covering a range of services (primarily hard services).
- Experience of the management and coordination of health and safety.
- Familiarity with facilities documentation, including O&M manuals, drawings, engineer reports, compliance certificates, and PPM planners.
- Experience working in a project environment and the handover of new schemes.
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