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Retail Operations Manager
3 months ago
WH Smith is a well-established brand with a rich history, currently expanding its presence in various high-traffic locations such as airports, hospitals, and train stations. Our mission is straightforward: to provide our products to everyone during their journeys. The InMotion brand, a prominent player in the digital accessories market, is thriving and evolving, ensuring an outstanding customer experience with the latest technology. We have formed excellent partnerships with renowned brands, enhancing our offerings to customers across the UK. As we progress, our goal remains clear: to improve every journey in life.
Role of the Store Manager
As a Store Manager at WH Smith, you will be responsible for leading and motivating your team to deliver outstanding customer service, achieve business goals, and foster a positive work environment that promotes colleague development and success. We aspire for our customers and staff to take pride in their experiences with us, whether they are commuting or traveling for leisure.
Key Responsibilities:
- Directing and inspiring your team to achieve high standards and results aligned with the business strategy.
- Fostering a culture of learning, support, and recognition, identifying opportunities for personal and professional growth.
- Ensuring that team members receive the necessary support, with clear and measurable objectives that are regularly assessed.
- Collaborating with corporate teams to leverage local insights for maximizing community engagement and opportunities.
- Implementing a comprehensive people development and succession plan, including regular reviews and growth strategies for all team members.
- Keeping the team informed about store performance and proactively addressing areas for improvement.
- Instilling a sense of pride in the store, ensuring that both colleague and customer facilities meet high standards and comply with safety regulations.
Desired Qualifications:
- Current experience as a Store Manager or in a similar role within a dynamic retail environment, preferably with multi-site management experience.
- Ability to energize, influence, and motivate store management and teams to achieve exceptional service and performance.
- Strong organizational skills, with the ability to prioritize effectively in a fast-paced retail setting.
- Experience managing the employee lifecycle, including recruitment, onboarding, and performance evaluations.
- Proven track record in developing people, fostering a supportive, productive, and inclusive workplace.
- Excellent stakeholder management skills, capable of influencing and communicating effectively with team members, peers, and senior management.
