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Finance Software Support Specialist
2 months ago
We are seeking a skilled Software Support Consultant to join our client, an IT Company in Huddersfield, on a full-time, permanent basis.
Key Responsibilities:- Investigate and resolve customer and internal support requests related to accounting, payroll, and other software.
- Ensure all obligations are met and maintain client confidentiality and security.
- Update database records as required and monitor customer issues.
- Test new software releases and provide remote access to client computers.
- Assist with software installation and maintenance, and facilitate management of tickets in a priority manner.
- Maintain documentation for help guides and standard operation procedures.
- Update clients on progress and maintain good relationships with customers and other professionals.
- AAT qualification or equivalent is desirable.
- Experience in accounts and payroll software.
- Excellent communication and relationship skills.
- Knowledge of other accounting and payroll systems, e.g., Sage Accounts or Payroll.
- Competitive salary: £24,000 - £30,000 per annum.
- Standard working hours: 8:15am - 5:15pm.
- 22 days annual leave + bank holidays.
- Attendance bonus.
- Onsite parking.