Software Application Support Specialist

3 weeks ago


Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Job Description

As a Software Application Support Specialist, you will be responsible for providing technical support and guidance to employees and guests on the use of software and communication applications. This includes troubleshooting and resolving issues, as well as providing training and advice on new technologies and processes.

Key Responsibilities
  • Provide technical support and guidance to employees and guests on software and communication applications
  • Troubleshoot and resolve technical issues
  • Provide training and advice on new technologies and processes
  • Monitor Event Logs and ticketing systems to proactively respond to issues
  • Log and respond to all support calls and provide timely updates/solutions to users and senior management
Requirements
  • Strong technical knowledge of software and communication applications
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic Business Analyst type responsibility to help the business get the most from the in-house case management system
Benefits
  • Opportunity to work with a leading professional services firm
  • Competitive salary and benefits package
  • Opportunities for career development and growth


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