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Administrative Support

3 months ago


Peterborough, Peterborough, United Kingdom Ramsay Health Care Full time

Position Overview

Administrative Support & Scheduling Coordinator | Ramsay Health Care | Full Time

Role Summary:

We are seeking a skilled Administrative Support professional to become a vital member of our Scheduling Team at Ramsay Health Care. In the capacity of an Administrative Support & Scheduling Coordinator, you will be integral to the dynamic Scheduling team responsible for coordinating all Theatre appointments. Your role will involve delivering exceptional customer service while managing inquiries and maintaining precise records to ensure that all scheduling is executed efficiently and within designated timelines.

Key Responsibilities:

  • Manage all inquiries and coordinate Theatre appointments.
  • Provide comprehensive information to patient inquiries, ensuring outstanding customer service.
  • Foster and maintain effective working relationships with all internal departments.
  • Oversee Theatre schedules and related administrative tasks.
  • Establish and nurture strong relationships with consultants and medical secretaries.

Qualifications and Skills:

  • A strong commitment to delivering high-quality customer service.
  • Ability to thrive under pressure and meet deadlines for processing appointment bookings.
  • A positive and empathetic demeanor that promotes a constructive workplace atmosphere.
  • Proficient communication skills across all platforms, including phone, email, and face-to-face interactions.
  • Demonstrated ability in time management and organizational administration.

Employee Benefits:

  • 25 Days Annual Leave plus Bank Holidays.
  • Flexible Leave Options available for purchase and sale.
  • Private Pension Scheme with employer matching up to 5% after a qualifying period.
  • Availability of flexible shift patterns where feasible.
  • Enhanced Parental Leave Policies introduced in 2023.
  • Comprehensive Private Healthcare for employees and dependents, including online GP services.
  • Life Assurance coverage (Death in Service).
  • Access to Free Training and Development through our Academy.
  • Over 8,000 discounts and special offers available via our benefits portal.
  • Discounted cinema tickets through a dedicated portal.
  • Participation in the Blue Light Card Scheme.

About Ramsay Health Care:

Ramsay Health Care UK is a prominent global hospital organization with over 50 years of experience. Operating in 11 countries, we employ 77,000 staff who care for 8 million patients annually. We are highly regarded within the healthcare sector and are one of the leading providers of independent hospital services in England, known for our strong, enduring partnership with the NHS.

We value individuals with a positive, proactive mindset who aspire to make a meaningful impact in their roles. Our employees are the foundation of Ramsay's success.

We recognize that our personnel are our most valuable asset, and as our business expands, we invite you to be part of our journey. The culture at Ramsay emphasizes that both staff and doctors are our most significant assets, which has been crucial to our ongoing achievements.

We take pride in our 'Speak Up for Safety' initiative, ensuring that patient care remains our top priority. Join us in providing more 'Time to Care'.

Our Commitment:

Our mission extends beyond mere service; it embodies who we are. Every action we take is aimed at delivering the highest quality of care, a belief that has been steadfast since we welcomed our first patients in 1964.

We are proud to support the UK's Armed Forces and Reservists, having achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme, which acknowledges employers who actively support Defence and encourage similar practices in their workplaces. Our commitment extends to the broader Armed Forces community, encompassing both our staff and patients.

We are dedicated to providing equal opportunities for all. This position is subject to background and DBS checks.