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Department Head

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time

Job Summary:

We are seeking a highly skilled and experienced Department Manager to lead our concession department at Selfridges. As a key member of our team, you will be responsible for driving business growth, managing a team of concession managers, and ensuring the success of our concession business.

Key Responsibilities:

  • Business Development: Identify opportunities and risks using external market trends and competitor insights to drive business growth and improve sales performance.
  • Team Management: Manage and lead a team of concession managers, providing regular feedback and coaching to ensure they have the skills and knowledge needed to succeed.
  • Operational Management: Manage the day-to-day operations of the concession department, including stock management, inventory control, and cash handling.
  • Customer Service: Provide excellent customer service to our customers, ensuring that they have a positive experience when visiting our concession department.
  • Collaboration: Work closely with other departments, including buying, marketing, and visual merchandising, to ensure that our concession business is aligned with the overall business strategy.

Requirements:

  • Leadership Experience: Proven experience in a leadership role, with a track record of driving business growth and improving sales performance.
  • Business Acumen: Strong business acumen, with the ability to analyze data and make informed decisions.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with colleagues, customers, and stakeholders.
  • Team Management: Proven ability to manage and lead a team, with a focus on developing and coaching team members.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.
  • Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.