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Customer Service Representative

2 months ago

West Drayton, Greater London, United Kingdom Sublime Resourcing Full time
Customer Service Agent Opportunity

We are seeking a highly skilled and experienced Customer Service Agent to join our team at a leading Transport & Freight Supplier in the Heathrow area.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:
  • Provide timely and effective support to customers via phone and email, ensuring a high standard of communication.
  • Collaborate with the operations team, drivers, and warehouse staff to ensure seamless collections and deliveries.
  • Ensure accurate and efficient handling of customer queries, resolving issues in a calm and professional manner.
  • Prepare and send reports as required to customers, utilizing Microsoft Excel.
  • Work closely with the team to identify challenges and implement solutions.
Requirements:
  • At least 1 year of experience in a customer service role.
  • Previous data entry experience and strong IT skills, including Microsoft Word and Excel.
  • Excellent communication and administration skills, with the ability to work under pressure.
  • Ability to understand and resolve customer queries in a calm and professional manner.

This is an office-based role, requiring a 5-day commitment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.