Banking Officer

1 month ago

Scarborough, North Yorkshire, United Kingdom Alterna Sa Full time
Job Title: Banking Officer

Alterna Savings is seeking a highly motivated and experienced Banking Officer to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our members.

Key Responsibilities:
  • Contribute to the growth and maintenance of our business and community portfolio.
  • Sources, receives, investigates, and analyzes requests for products from various sources.
  • Manage Alterna's business relationships, including commercial accounts and Not-for-Profit organizations.
  • Meet sales targets by delivering products and services that meet our members' needs.
  • Proactively promote and deliver a full range of banking products and services to meet our members' needs.
  • Follow our sales and service model by attending and actively participating in branch meetings, huddles, initiatives, and campaigns.
  • Maximize sales opportunities by using effective sales interviewing skills to uncover longer-term financial member needs.
  • Provide financial advice to members with investment/credit needs requiring moderate financial solutions.
  • Maintain a working knowledge and understanding of all products and services we offer and keep up to date with procedural changes.
  • Understand and apply risk-based pricing models and use rational pricing discretion to ensure every customer is profitable.
  • Use sales and service tools to support member interactions.
  • Follow through on self-generated sales and retention leads.
  • Compliant with anti-money laundering guidelines.
  • Meet contact commitments as defined by sales plan.
  • Meet sales objectives as defined by sales plan.
  • Satisfy members' short and longer-term financial needs.
  • Identify and duly note any exceptions to policy and procedures when recommending approval for credit.
Requirements:
  • Post-secondary education combined with 3 years of related experience in a financial institution or an equivalent combination of education and experience.
  • Proven track record in sales.
  • As part of continuing education, enrolled in Financial Planning or other similar type programs.
  • Experience in providing credit solutions.
  • Detailed working knowledge of investment and good knowledge of lending and mortgages sufficient to analyze members' needs, explain features and benefits, and place the product for the members.
  • Solid negotiation skills to deal with member solutions and sales.
About Alterna Savings:

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for over 115 years, creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture of Integrity, Respect, and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers.

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