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Field Service Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time
About the Role

As a Field Service Engineer at Dräger, you will play a critical role in ensuring the smooth operation of our medical and safety technology products. Your primary responsibility will be to provide exceptional service assistance and operational support to our customers, delivering the highest level of customer satisfaction and achieving service operations goals and targets.

Key Responsibilities
  • Perform scheduled maintenance visits and corrective repairs as directed.
  • Perform warranty repairs as directed.
  • Perform installation and commissioning activities as directed.
  • Perform technical corrective actions as directed.
  • Provide feedback on quality situations and issues from the field to the Service Management Team.
  • Track installed base accuracy and report variances to the Service Support Team.
  • Support sales teams with replacement and special sales programs.
  • Support sales and marketing with congresses, exhibitions, demos, workshops, and other events.
  • Support Lifecycle sales to develop contracts and assist in achieving lifecycle business goals.
  • Maintain company assets and tools in accordance with company guidelines.
Shared Responsibilities
  • Comply with the Integrated Management System (IMS) and minimize any impact on the environment while carrying out duties.
  • Ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health and safety provisions.
  • Embed Dräger's WeLEAD competencies: I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships

Manager

  • Regional Service Manager
Team Environment

You will be part of a team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported by Senior Engineers Specialists by product modality.

Requirements
  • Ideal degree qualification in a related subject such as electronics, electrical, or computing studies with 3-5 years' experience.
  • Proven experience over a wide range of capital equipment and systems. Ideally with experience of medical-related devices and background.
  • Able to deliver a high level of customer care and develop long-standing customer relationships.
  • Ability to organize and prioritize to meet a wide range of diverse and demanding activities.
  • Ability to work as part of a team.
  • Resolve complex issues and excellent problem-solving skills.
  • To be eligible for registration to the VRCT scheme or similar professional body.
  • To be reliable, honest, and trustworthy and act as an ambassador for the company always.
  • Communication skills.
  • Relevant IT experience.
Benefits
  • 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
  • Company car or monthly car payment allowance.
  • Discounted critical illness cover, dental cover, and partner life assurance.
  • Healthcare cash plan.
  • Discounted shopping and leisure vouchers.
  • Cycle to Work.
  • Gym membership discounts – up to 25%.
  • Charity Giving scheme.
About Dräger

At Dräger, we have a clear vision to be an organization with a working environment that includes a diverse mix of talented people who want to come, stay, and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion, and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.