Service Advisor

2 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom Edwards & Pearce Limited Full time

Job Summary:

We are seeking an experienced Service Advisor to join our team at Edwards & Pearce Limited, a leading car dealership in the UK. As a Service Advisor, you will be the first point of contact for our Service Department, responsible for providing exceptional customer service and ensuring a smooth experience for our clients.

Key Responsibilities:

  • Booking customers' vehicles into the Service Department, both over the phone and face-to-face.
  • Explaining the repair process and cost breakdown to customers, while building strong relationships.
  • Delivering a high level of customer satisfaction through excellent communication and presentation skills.
  • Liaising with the service team to ensure accurate timescales, parts, and information.
  • Managing databases and processing vehicle documents.
  • Performing associated administrative tasks.

Requirements:

  • Previous experience as a Service Advisor in the automotive industry.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong customer service skills and a passion for delivering exceptional experiences.

What We Offer:

  • A competitive salary of £27,000 - £30,000 depending on experience.
  • Free parking.

About Us:

Edwards & Pearce Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.


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