Partner Support Advisor

2 months ago


Scunthorpe, United Kingdom Coop Full time

**Partner Support Advisor (Admin and Order Capture) - Nisa**
£21,255 - £22,500 plus benefits (Work Level 6C)
Scunthorpe, Lincolnshire
Hybrid working - We’re now working in a hybrid way, currently 2 days a week at Nisa head office in Scunthorpe, with the rest working from home. However, this could change with business needs. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy

We’re looking for a talented Partner Support Advisor to join our admin and order capture team at Nisa and help us make sure we get all the correct product orders to our retail partners.

As a Partner Support Advisor, you’ll be responsible for processing product orders from Nisa partners, making sure their requirements are met, and that our retailers get everything they need to give shoppers a great experience. You’ll also collaborate with teams and colleagues across the business, generating order reports and helping to provide a consistently excellent customer service.

In your first few weeks in this job, you can expect to:

- Support partners with their bulk orders
- Accurately upload bulk orders onto the system
- Create Excel files and generate reports on orders
- Take delivery and order queries from Nisa partners, and help to resolve them
- Collaborate with teams and colleagues across all business areas to get the best for Co-op retail partners

To succeed in this Partner Support Advisor role, you must have intermediate to advanced Excel skills, self-motivation, and the ability to work on your own initiative. You should also have excellent organisational skills and the ability to manage multiple deadlines. In addition, you’ll need a high degree of accuracy and attention to detail, excellent communication skills, and a collaborative approach.

Here you’ll do work that matters. You’ll also get a generous benefits package that includes a competitive salary, 28 days holiday (rising to 32 in line with service) and discounts on Co-op products and services. Other benefits include:

- Pension with up to 10% employer contributions
- Wagestream app - giving access to a percentage of your pay as you earn it
- YuLife app - rewarding you for exercising with discounts and vouchers
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing



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