Customer Support Advisor

6 months ago


Scunthorpe, United Kingdom Coop Full time

**Customer Support Assistant - Nisa**
£21,255 - £23,000 plus benefits (Work Level 6C)
Monday to Friday with some weekend working on a rota basis
Scunthorpe, hybrid working

We’re looking for a Customer Support Assistant to join us at Nisa and provide a fantastic service to our retailers.

In this role, we’ll look to you to provide key support to our Nisa retailers, building positive relationships and taking their queries through to resolution. The wholesale operation at Nisa is a place where independent retailers really can flourish - and our partner support team is integral to this. You’ll be a vital part of the team, and if you can bring us the customer service skills we need, we can give you the opportunity to develop your career as a Co-op colleague.

**What you’ll do**
- Log calls on to the in-house system, adhering to processes
- Carry out investigations on queries until the issue is resolved
- Provide a great service to our retailers, building positive working relationships with them
- Collaborate with other colleagues and teams across Nisa and Co-op

**This role will suit someone who has**
- Excellent customer service skills
- The ability to accurately carry out admin and data input
- Clear communication skills
- An adaptable, self-sufficient, and flexible approach

**Why Co-op?**
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
- YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

**Building a diverse environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing



  • Scunthorpe, United Kingdom North Lincolnshire Council Full time

    The North Lincolnshire Council's Lifelong Learning, Employability and Skills team is looking for an efficient and organised Customer and Business Support Advisor to provide high quality customer service and administration support to staff, learners and customers. If you have experience of dealing with customers in a variety of settings including;...

  • Customer Advisor

    6 months ago


    Scunthorpe, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Multiple roles available** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **Hourly rate £11.31 per hour** **B&Q Scunthorpe** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...


  • Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Scunthorpe, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Scunthorpe, United Kingdom Boots Full time

    Summary Job Reference: - 218999BR Scunthorpe, High Street Fixed Term We are now recruiting Christmas Customer Advisors for our Scunthorpe, High Street store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...

  • Customer Advisor

    6 months ago


    Scunthorpe, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Scunthorpe** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    beBee Professionals is seeking a Customer Service Advisor to provide exceptional customer service and support the store's operations in Scunthorpe, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions efficiently.Maintain the...


  • Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Scunthorpe, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...


  • Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Scunthorpe, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary to...


  • Scunthorpe, North Lincolnshire, United Kingdom Three UK Full time

    Unlock Your Potential with Three UKWe're on the lookout for a talented Retail Customer Advisor to join our team!As a Retail Customer Advisor, you'll be the face of our company brand, engaging with customers and building relationships that drive sales and customer satisfaction. If you have a passion for delivering exceptional customer service and are eager to...

  • Customer Advisor

    6 months ago


    Scunthorpe, United Kingdom Boots Full time

    Summary Job Reference: 232450BR - Job Reference: 2 3 2 4 5 0 B R Scunthorpe, Glanford Retail Park Permanent 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...

  • Employment Advisor

    6 months ago


    Scunthorpe, United Kingdom Trigon Recruitment Full time

    Role: - Employment Advisor Location: - Grimsby **Salary**: - £24,000 Role overview of an Employment Advisor Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. This role will carry a caseload of customers who are unemployed and referred by Job Centre Plus. An Employment Adviser will use a variety of...

  • Parts Advisor

    5 months ago


    Scunthorpe, United Kingdom Drayton Motors Full time

    We are looking to recruit an experienced Parts Advisor for our Dealership based in Scunthorpe. The salary will be dependent on experience with a monthly bonus in place on achieving targets. If you are an experienced Parts Advisor that wants to work for a progressive company offering the security of long term job stability and day to day variety then get in...

  • Service Advisor

    5 months ago


    Scunthorpe, United Kingdom Eddie Wright Car Supermarket Full time

    **About us** We are a family run business, with over 60 years motor trade experience. We are currently looking for an experienced Service Advisor to join our busy car supermarket based in Scunthorpe, Lincolnshire. **Type of role**: Full time permenant **Salary** **Service Advisor Responsibilities**: - Work in progress (WIP) control for workshop - Deal...

  • Parts Advisor

    12 hours ago


    Scunthorpe, North Lincolnshire, United Kingdom Motus Commercials Full time

    At Motus Commercials in Scunthorpe, we're seeking a dedicated Parts Advisor, to join our friendly team and deliver exceptional customer service.This role offers a competitive bonus structure, comprehensive benefits package including 23-25 days holiday, BUPA medical insurance, and employee discounts.We pride ourselves on being an inclusive employer, offering...

  • Service Advisor

    5 months ago


    Scunthorpe, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our BMW dealership in Scunthorpe. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...

  • No7 Advisor

    5 months ago


    Scunthorpe, United Kingdom Boots Full time

    Summary Job Reference: - 229114BR Scunthorpe, Glanford Retail Park Fixed Term 15 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...

  • Parts Advisor

    5 months ago


    Scunthorpe, United Kingdom Fusion Resources Ltd Full time

    **Overview**: We are currently seeking a **Parts Advisor **to join our client team offering support to the stores manager in the automotive industry. This position requires strong communication and organizational skills, as well as proficiency in IT, good knowladge of **ERP SYSTEMS is essential.** Working Hours are: Monday to Friday - **8.00 AM - 4.30...

  • No7 Advisor

    5 months ago


    Scunthorpe, United Kingdom Boots Full time

    Summary Job Reference: - 226852BR Scunthorpe, Glanford Retail Park Fixed Term 15 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...

  • No7 Advisor

    5 months ago


    Scunthorpe, United Kingdom No.7 Boots Full time

    Scunthorpe, Glanford Retail Park Part-Time Fixed Term The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP....


  • Scunthorpe, United Kingdom Ongo Recruitment Full time

    **Salary**: £22,863 per year + pro rata **Reference**: JOB-9151 Title: Customer Experience Advisor - Temporary 6 months **Overall Purpose of Job** To provide professional and efficient contact handling services across all of Ongo’s services. This will include digital and social media platforms, telephone services and face to face customer centre service...