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Administrative Support Officer

2 months ago


Rhyl, Denbighshire, United Kingdom Betsi Cadwaladr University Health Board Full time

About the Role

The successful applicant will be an integral part of a multidisciplinary team, providing comprehensive secretarial and administrative support to North Wales Community Service.

As a key member of the dental team, you will be the first point of contact for visitors and patients, handling sensitive and potentially challenging situations with poise and professionalism.

Main Responsibilities

  • Assist with arranging dental clinics and scheduling patient appointments.
  • Coordinate specialist clinics, including general anesthesia and sedation, and maintain accurate waiting lists and clinical records.
  • Manage the Dental Clinic Appointments Diary/recall system and appointments system.
  • Respond to patient inquiries, communicate with healthcare professionals, and refer complex matters to community dental staff.
  • Handle messages and appointment cancellations, ensuring seamless communication within the team.

Requirements

The ability to speak Welsh is essential for this post.

About Our Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is a leading healthcare provider, offering a wide range of services to the community. We value diversity and promote equality, and are committed to creating a supportive work environment.

Our organisation is dedicated to delivering high-quality care, and we are proud to be a Disability Confident Employer.