Distribution Manager

3 weeks ago

Grays, Thurrock, United Kingdom Prax Full time

Job Title: Distribution Supervisor

Location: Grays, RM20 4EL

Shift Pattern: Night Shifts

Axis Logistics Limited, a UK subsidiary of the Prax Group, is seeking a skilled Distribution Supervisor to join our team. As a key member of our logistics team, you will be responsible for ensuring the highest standards of deliveries are met for all our customers.

The successful candidate will work closely with our Distribution Team Leader to ensure that all scheduled deliveries are completed in line with customer expectations. This is a full-time permanent position that offers an excellent salary, company benefits, and career progression opportunities.

Key Responsibilities:

  • Deliver the schedule, utilize resources efficiently, and fulfill customer expectations
  • Establish and develop good working relationships with all stakeholders, including customers, drivers, transport managers, sales teams, and third-party contractors
  • Ensure customer service is maximized and issues are dealt with to maintain high service levels – communicating directly with customers as necessary
  • Manage all driver operational/delivery queries in a timely and professional manner
  • Re-route, schedule, and arrange deliveries accordingly
  • Input releases into terminal systems
  • Provide support to Fuel Schedulers and the Transport Manager
  • Monitor driver performance closely to ensure deliveries are made in line with agreements and escalate when necessary
  • Ensure all necessary information is fed back to colleagues efficiently
  • Provide support to all customers
  • Assist with event investigation and resolution of issues
  • Crisis management – work closely with drivers and customers to minimize the impact to our business in the event of incidents
  • Assist with administrative processes, including payroll and POD record keeping

Requirements:

  • Proven ability of working in an order and dispatch environment that is customer service focused, together with experience of vehicle scheduling
  • Prepared to take the lead and ownership of the operation
  • Be able to prioritize, work well under pressure, and communicate effectively
  • Strong sense of customer focus
  • Strong UK geographical knowledge
  • Good written and verbal skills
  • Knowledge of drivers' hours regulations and WTD
  • Must be IT literate to an intermediate standard (Excel, Word, Outlook)
  • Team player
  • Adaptable to new systems and processes
  • Attention to detail and application of prevailing business processes

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