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Residential Lettings Manager
2 months ago
Job Title: Residential Lettings Manager
Company: ROSE & YOUNG RECRUITMENT LTD
Job Type: Full-time
Location: Stratford upon Avon
Salary: £30,000 plus bonus OTE £40,000
Job Description:
Job Summary:
We are seeking an experienced and dynamic Residential Lettings Manager to lead our high-performing team of 3, managing 400+ properties. As a key member of our team, you will be responsible for driving new business initiatives, establishing yourself as the go-to local lettings specialist, and shaping our success on both the operational and strategic front.
Key Responsibilities:
- Lead your team to excel in the day-to-day operations of our branch, driving new business initiatives and establishing yourself as the go-to local lettings specialist in the area.
- Collaborate with and support the lettings team to achieve move-in targets.
- Ensure legal documentation compliance for all tenancies, contributing to brand building in the local marketplace.
- Support the Head of Lettings in implementing changes and facilitating business growth within the branch.
- Attend managers' meetings, providing comprehensive updates on branch performance, figures, and future plans.
- Report weekly activity figures to senior management.
- Build and nurture relationships, offering specialized advice to potential landlords and investors.
- Understand the landlord journey and future property/portfolio plans.
- Conduct market appraisals, identifying client needs and aligning them with suitable service levels.
- Negotiate contracts and fees, ensuring all necessary documentation is obtained before property marketing.
- Take high-quality property photos and write accurate descriptions for market listings.
- Manage incoming calls, emails, and face-to-face interactions with a focus on maintaining high levels of customer service.
- Manage clients both in and out of the office, ensuring their needs are met.
- Pre-qualify potential applicants and arrange/conduct viewings.
- Negotiate tenancy terms with landlords and tenants.
- Process tenant references and conduct right-to-rent checks.
- Prepare tenancy agreements and ensure all safety certificates are in place before move-in.
- Collaborate with and support the Property Management teams.
Requirements:
- Previous experience in a similar role preferred, or the readiness to step into a managerial position.
- Proven track record in conducting market appraisals and successfully securing new business.
- Ability to lead and manage a team effectively, both collaboratively and independently.
- Up-to-date understanding of current lettings legislation and comprehensive knowledge of landlord/tenant laws.
- Confident communication with investors, providing expert support throughout their property journey.
- Strong written and verbal communication skills.
- Professional and articulate demeanor, well-suited for a client-facing role.
- Excellent organizational skills to manage day-to-day operations efficiently.
- Experience in a fast-paced, busy environment.
- Working knowledge of Microsoft packages and proficient keyboard skills.
- ARLA qualification or a willingness to work towards obtaining one.
- Positive and adaptive attitude to foster a collaborative and achievement-oriented team environment.
- Proactive approach with a clear desire to deliver results.
- Must possess a full driving license and own vehicle for flexibility and mobility.
