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    Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Job Title: Meeting and Events Operations SupervisorWe are seeking a highly organized and detail-oriented Meeting and Events Operations Supervisor to join our team at Mercure Bristol Grand Hotel. As a key member of our events team, you will be responsible for ensuring the smooth execution of meetings and events, providing exceptional customer service, and...

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    5 days ago

    Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Mercure Bristol Grand Hotel: A Great Place to WorkWe are seeking a highly motivated and skilled Meeting and Events Operations Supervisor to join our team at Mercure Bristol Grand Hotel. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our events and...

Meeting and Events Operations Supervisor

2 months ago

Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

About the Role:

The Meeting and Events Operations Supervisor is a key member of our team at Mercure Bristol Grand Hotel, responsible for ensuring the smooth operation of meetings and events. As a supervisor, you will be responsible for supervising meeting and events operations to deliver an exceptional guest experience.

Key Responsibilities:

  • Supervise meeting and events operations to ensure seamless execution
  • Communicate and delegate tasks in line with daily function sheets
  • Work in all areas of meeting and events, including bar, restaurant, and room service
  • Welcome guests in a polite and friendly manner
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Ensure cleanliness of work areas
  • Plan, organize, and control daily operations
  • Ensure compliance with brand standards
  • Represent the needs of the team
  • Assist Food and Beverage with achieving financial targets
  • Assist Meeting and Events Manager with training and developing the team
  • Assist with annual and mid-year appraisals with team members under your responsibility
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Comply with local licensing laws
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships

Requirements:

  • Passionate and willing to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Excellent standards
  • Good organizational/time management skills
  • Resilient, creative, able to multitask, and work under pressure
  • Good command of the English language to enable communication with the kitchen team
  • Ability to work morning, afternoon/evening, and weekends
  • Passion for food and able to deliver exceptional customer experiences all the time

About Us:

Mercure Bristol Grand Hotel is a leading hospitality company operating branded hotels in key locations across the UK and Ireland. We pride ourselves on ensuring that our staff are rewarded and recognized for their hard work, commitments, and long service.