Technical Support Specialist

2 weeks ago

Newry, United Kingdom Norbrook Full time
Job Overview

The Technical Support Specialist is responsible for ensuring the smooth operation of manufacturing processes, providing support for the overall consistent running of the manufacturing and filling areas. This role involves leading investigations to identify root cause and implementing corrective actions to meet production output needs.

Main Activities/Tasks
  • Investigate deviations, liaising with manufacturing staff to identify root cause and implement corrective actions.
  • Assist in the investigation of deviations for area and ensure that root cause has been identified.
  • Liaise with the production team to generate documentation for area and work with cross-functional teams to ensure documentation reflects manufacturing process.
  • Assist in the validation of new and existing equipment and processes ensuring they meet all GxP standards.
  • Raise Change controls when necessary to ensure no impact on production schedule.
  • Liaise with other departments to ensure change control meets necessary requirements and support closure of existing change controls.
  • Support the production team in their work with other departments in Compliance Excellence initiatives to ensure area is fully compliant with all GMP and customer requirements.
  • Support effective development and training of staff through SOP updates and change controls.
  • Maintain a robust database of production related consumables ensuring availability to meet production requirements.
Essential Criteria
  • Degree qualified (or equivalent) OR a minimum of three years of relevant experience in a regulated industry.
  • Highly motivated to achieve targets on time.
  • Very good problem-solving skills and ability to easily interpret instructions.
  • Independent and highly motivated with strong communication skills both written and oral, prepared to work in a cross-functional collaborative environment to deliver results.
  • Demonstrate Skills in administration (Microsoft Word, Excel, etc.), coordination and project support.
Desirable Criteria
  • Experience of working in a regulated environment (i.e., Pharmaceuticals, Healthcare, food sectors or demonstrate transferrable skills from current role to meet experience required to work in a regulated environment).
  • Previous Aseptic Sterile manufacturing experience or demonstrate relevant knowledge of the requirements for working in a cleanroom facility both sterile manufacturing and/or GMP non-sterile manufacturing.
  • Experience in Lean/Six Sigma methodology

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