Technical Support Specialist

6 months ago

Newry, United Kingdom Norbrook Laboratories Full time

In Norbrook we pride ourselves in being one of the top companies in Northern Ireland and

one of the top veterinary pharmaceutical companies globally. We develop & manufacture

veterinary medicines, supplying products to 120 countries globally. With a strong portfolio of

existing products and significant investment in R&D to launch new products annually, we

have opportunities for individuals to join us and develop their career in a global company.

Our business strategy is supported by our Values - Customer Value, One Team, Results

Driven, Excellence, Innovation, and Quality - and we support our employees to live the

behaviours that creates our culture. Our on-going success is based on the expertise,

knowledge and innovation of our employees. If you are interested in joining our team here at

**Technical Support Specialist**

**Job Overview**

The Technical Support Specialist is responsible for all aspects of manufacturing, providing

support for the overall consistent running of the manufacturing and filling areas. This support

will include leading investigations to identify root cause and appropriate corrective actions and

therefore meeting production output needs of the company.

**Main Activities/Tasks**
- Investigate deviations, liaising with and working closely with manufacturing staff in

production, recommend robust CAPA’s to prevent reoccurrence and ensure timely
disposition of all material in QT that is relevant to assigned area.
- Assist in the investigation of deviations for area and ensure that root cause for deviation

has been identified and work with the manufacturing team to develop a CAPA to prevent
reoccurrence.
- Liaise with the production team to generate documentation (Validation protocols, reports,

PCRS) for area and work with cross functional teams to ensure documentation reflects
manufacturing process.
- Assist in the validation of new and existing equipment and processes ensuring they meet

all GxP standards and that they improve the quality and product output deliverables.
- Raise Change controls when necessary to ensure where appropriate no impact on

production schedule. Liaise with other departments to ensure change control meets
necessary requirements and support closure of existing change controls in a timely
manner.
- Support the production team in their work with other departments in Compliance

Excellence initiatives to ensure area is fully compliant with all GMP and customer
requirements.
- Support effective development and training of staff through SOP updates and change

controls.
- Maintain a robust database of production related consumables ensuring availability to

meet production requirements and that they meet cGMP standards
- Flexibility, some areas of operation are continuous and will require occasional out of

hours support.

**Essential Criteria**:
form in order to be considered:

- Degree qualified (or equivalent) **OR **educated to A level standard (or equivalent) with a

minimum of two years of relevant experience in a regulated industry.
- Highly motivated to achieve targets on time.
- Very good problem-solving skills and ability to easily interpret instructions.
- Independent and highly motivated with strong communication skills both written and oral,

prepared to work in a cross-functional collaborative environment to deliver results.
- Demonstrate Skills in administration (Microsoft Word, Excel, etc.), coordination and

project support.

**Desirable Criteria**:
Due to the nature of the role preference will be given to applicants demonstrating the

following desirable criteria:

- Experience of working in a regulated environment (i.e., Pharmaceuticals, Healthcare,

food sectors or demonstrate transferrable skills from current role to meet experience
required to work in a regulated environment).
- Previous Aseptic Sterile manufacturing experience or demonstrate relevant knowledge of

the requirements for working in a cleanroom facility both sterile manufacturing and/or
GMP non-sterile manufacturing.
- Experience in Lean/Six Sigma methodology

**Duration**: Full time, permanent.

**Location**: Newry

**Additional Information**:

- Applicants should be able to provide proof that they have a right to work in the UK at the

considered.

**Benefits**:

- Free Life Assurance - On-site free parking
- Company Pension Scheme - Canteen Facilities
- Healthcare cash plan - Employee Perks scheme
- 32 days annual leave - Discounted Car Insurance
- Wedding Leave - Annual Employee raffle
- Company Sick Pay - Employee Recognition scheme
- Employee well-being initiatives - Career development opportunities
- Employee Assistance Programme

**_Norbrook Laboratories Limited employs a workforce with members of all sections of _**
**_the community and is committed to appointing people purely on the basis of merit. In _**
**_accordance with our equal opportunities policy, we would particularly like to welcome _**

**_applicants from the Protestant Community._

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