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Documentation Coordinator
2 months ago
Job Summary:
We are seeking a skilled Documentation Coordinator to join our team at ersg Ltd. As a key member of our logistics department, you will be responsible for ensuring the timely and accurate execution of documentation processes.
Key Responsibilities:
- Document Creation: Create bills of lading and invoices in accordance with shipper's instructions, customs requirements, and regulations.
- Customer Service: Serve internal and external customers through various communication channels, providing excellent customer service and support.
- Issue Resolution: Analyze and resolve issues related to bills of lading and invoices, ensuring prompt and effective resolution.
- Process Monitoring: Monitor and correct EDI messaging related to the documentation process, ensuring seamless communication with stakeholders.
- System Maintenance: Keep systems updated as required, ensuring data accuracy and integrity.
- Performance Metrics: Meet monthly Key Performance Indicators (KPIs), demonstrating exceptional performance and productivity.
- Compliance: Comply with established documentation processes and procedures, ensuring adherence to regulatory requirements.
Requirements:
- Experience: Proven experience in shipping documentation, including international shipping and local authority regulations.
- Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with customer service applications.
- Soft Skills: Strong customer focus, excellent communication and interpersonal skills, strong organizational skills, and attention to detail.
About Us:
ersg Ltd is a leading shipping and logistics company, providing premium end-to-end supply chain management. Our mission is to ensure the sustainable flow of goods and services, moving everything from cars and tractors to windmills and entire factories for some of the world's most renowned companies. We are committed to zero-emission logistics and maintaining the highest quality standards in everything we do, powered by a global team working across vessels, ports, and offices in nearly 45 countries.
