EAP Telephone Counsellor

4 weeks ago

Boston Spa, United Kingdom HealthHero Full time
About the Role

We are seeking a skilled Counsellor/Psychotherapist to join our EAP Clinical Team on a part-time basis. As a key member of our team, you will be responsible for delivering high-quality mental health support to clients via telephone and video calls.

Key Responsibilities
  • Conduct Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways.
  • Deliver a range of support in our Pathway, including Booked Assessment Appointments, In The Moment Support, and Booked Single Sessions.
  • Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
  • Manage a caseload of clients requiring Structured Counselling, depending on your contractual hours and the needs of the service.
  • Write brief, accurate, and concise clinical notes of all interactions.
Requirements
  • Able to work a minimum of 3x full days per week, with a minimum of 2.5 days on the Support Line and a half day On-Site.
  • Part-time is pro rata salary.
  • Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
  • Be an experienced practitioner with a minimum of 300+ clinical hours.
  • Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
  • Be IT literate with good working knowledge of Microsoft Office suite.
  • Have a strong clinical background, with excellent Assessment skills.
  • Able to make sound Clinical decisions, whilst holding Boundaries.
  • Be a keen team-player with excellent time management, clinical, communication, and organisation skills.
Desirable
  • Have previous EAP/telephone Counselling or time-limited assessment experience, ideally in a corporate environment.
Benefits
  • Full induction training programme, undertaken via Microsoft Teams.
  • 22 days leave, Bank holidays, and your birthday off (pro-rata).
  • Supervision covered up to 2 hours per month (pro-rata).
  • Monthly 1-2-1's with your line manager.
  • 24/7 On Call support.
  • Auto-enrolment pension scheme.
  • Health Scheme and Employee Assistance Program.
  • Life insurance Scheme.
How to Apply

Please submit your application, including your most recent CV, employment history, and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications.

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