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Retail Operations Assistant Manager

3 months ago


Braintree, Essex, United Kingdom Columbia Full time

Assistant Manager

At Columbia, we share your enthusiasm for the great outdoors. Our products are available globally, but we take pride in our roots in the Pacific Northwest, where nature inspires us every day.

Every item we create and every initiative we pursue is driven by the words of our founder, Gert Boyle: "It's perfect. Now make it better." As innovators in continuous improvement, we are always evolving.

We are committed to protecting the outdoors and maintaining the health of our planet. We empower individuals to fully embrace their outdoor experiences.

And we believe in your potential.

POSITION OVERVIEW

We are seeking a skilled Assistant Store Manager to become a vital part of our Columbia Retail team.

You will be part of a diverse and vibrant European Retail team operating across multiple countries.

In the role of Assistant Store Manager, your contributions will be crucial in driving the success of the store and the team. Your primary responsibilities will include enhancing store profitability and customer satisfaction, as well as mentoring and inspiring staff.

You will also take charge of the store in the absence of the Store Manager.

KEY RESPONSIBILITIES

Deliver exceptional customer service by providing knowledgeable advice on our products to enhance the consumer experience, adhering to our Customer Service best practices. Contribute to maximizing store sales and monitor sales performance against key objectives. Assist in leading and developing the store team, including staff management tasks such as hiring, training, and performance assessments (in collaboration with the Store Manager). Coach, motivate, and inspire team members to reach their full potential while discussing team progress with the Store Manager. Ensure the store maintains an appealing appearance by merchandising products according to corporate visual merchandising guidelines. Foster a positive work environment and maintain effective communication with all levels of management and staff. Ensure compliance with company policies and procedures while suggesting areas for improvement.

QUALIFICATIONS FOR SUCCESS

High school diploma or equivalent required.

Minimum of 1 year of experience in retail or customer service and sales at a management level.

Proficient in the country's official language, with a professional level of English required.

Strong interpersonal skills and a passion for teamwork.

Skilled in coaching, mentoring, and training staff.

Excellent problem-solving abilities.

Capable of managing multiple tasks effectively.

Enthusiastic about being part of a high-performing team and ready to embrace challenges.

Passionate about the outdoors and eager to share that enthusiasm.

Flexible availability, including weekends and holidays.

WHY WORK WITH US?

You will have the chance to work for a company that positively impacts the communities we serve and the environment we cherish. One of our core values is to act ethically, not just for our business, but also for our consumers, customers, employees, and their communities.

Additionally, you will have the opportunity to:

Develop new skills, realize your potential, and advance within our organization.

Be part of an inclusive employer where diversity and equity foster creativity and empowerment.

Engage with a company that prioritizes your well-being, ensuring you can perform at your best.

Enjoy special staff discounts on all our products.

Ready to make a difference with Columbia? Let's unlock the outdoors for everyone together.