Welcome Team Member
1 week ago
About the Role
Sytner Group is seeking a highly skilled and enthusiastic Customer Service Representative to join our fantastic Welcome team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every customer has a unique and personalized experience.
Your Key Responsibilities
- Manage customer visits by directing them to the correct department efficiently and offering refreshments throughout.
- Manage incoming calls and connect the diallers to the right department promptly.
- Collate customer knowledge and anticipate their needs to provide the best possible service.
- Work collaboratively with our management and dealership teams to ensure seamless communication and exceptional customer service.
About You
We are looking for a proactive communicator with excellent organizational and preparation skills, who is passionate about delivering exceptional customer service. You will be the first point of contact for our clients and guests, and your warm and cheerful voice will make a lasting impression.
Why Sytner Group?
We offer a comprehensive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and career development opportunities. Our company values diversity and inclusion, and we welcome applications from individuals from all backgrounds.
Our Values
We are committed to creating an equitable environment where every individual feels valued and respected. Our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey, demonstrating our commitment to building a positive and supportive work environment.
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