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Regional Director of Operations

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Salutem Care & Education Full time
Job Description

**Job Title:** Regional Director of Operations

**Job Summary:** We are seeking an experienced and skilled Regional Director of Operations to lead our Area Director team in delivering exceptional quality and compliance across our locations. As a key member of our senior leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring regulatory compliance.

Key Responsibilities:
  • Quality and Governance:
    • Provide operational support to the Divisional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (Ofsted/CIW or country specific equivalent) utilizing internal audits.
    • Implement the recommendations from the feedback of the children and young people, ensuring your Divisional Director has an overview of progress.
    • Lead in your allocated area in driving improvement on all areas of quality performance – such as audits compliance, action plan completion, and other relevant quality metrics.
  • Financial and Commercial:
    • Support the Divisional Director to achieve and exceed Regional EBITDA and KPI measures with emphasis on appropriate occupancy, the eradication of agency and direct cost controls- including the management of absence and staff turnover - you will be expected to have a working knowledge of the regional financial status and to report and action accordingly.
    • Support the Divisional Director to identify where capex and resources are needed to drive new revenue and quality improvements- ensuring a robust return on investment on any expenditure.
    • Support the Divisional Director to actively seek opportunities to develop effective commercial partnerships with key third party organizations e.g., Local Authorities, NHS etc.
  • Leadership and Development:
    • Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.
    • Ensure that robust supervision and development through personal development plans are in place for the managers you directly line manage and that all staff within your portfolio are supervised in line with Salutem KPIs.
    • Adept a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across the region, division and Salutem Care & Education as a whole.
  • Regulatory Compliance:
    • Ensure that environments are safe, meet health and safety requirements, that all major areas such as fire and water are consistently tested and measured and that environments are of a decorative presentation in conjunction with people who live at the location.
    • Ensure that legal frameworks that ensure the children and young people we support are safe and/or court orders and enact conditions where this is appropriate.
  • Communication and Collaboration:
    • Work with the children and young people we support, their support and the circle of support around the individual to develop ways of hearing their voice to have best outcomes.
    • Have a good working knowledge of the regulatory and legal frameworks relevant to the children's and young people social care sector.
  • Travel and Flexibility:
    • Be available for flexible working in line with the needs of the region and division.
    • Overnights stays are an essential element of the role.

Requirements:

  • Good standard of oral and written maths and English
  • Confident problem analysis & judgment skills
  • Skilled at implementing vision and direction of executive management in a way that staff at all levels will understand, helping them to see how their contributions to the achievement of those goals.
  • Strong relationship building skills
  • Quality & Customer Focused
  • Responsive and flexible – to changing demands and priorities
  • Celebrates success and performance manages in a supportive and constructive way following appropriate processes.

Language: English (en-US)