Medical Secretary

4 days ago

Milton Keynes, Milton Keynes, United Kingdom NHS Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Medical Secretary in the Orthotics department at Milton Keynes University Hospital NHS Foundation Trust.

As a Medical Secretary, you will provide administrative support to the senior management and clinical team, ensuring the smooth operation of the department. Your primary responsibilities will include:

  • Providing a customer-focused service to patients and visitors, handling queries and referrals in a timely and professional manner.
  • Supporting the Operational Manager in maximizing the use of clinical and non-clinical resources, managing and supervising junior members of the administration team.
  • Ensuring all procedures are followed regarding data capture for service-specific outcomes, in line with Trust-agreed timelines.
  • Proactively managing patient pathways in line with Trust and NHS RTT 18-week standards.

You will work closely with the Therapies Operational Manager to develop the Orthotic service, aiming to improve the clinical service consistently. You will also coordinate with Orthotists to plan diaries and ensure departmental performance aligns with Trust objectives.

This is an exciting opportunity to gain experience in administrative duties within the NHS, supporting the Orthotic clinical service and working closely with a supporting Administrator. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this role.

Key Responsibilities
  • Provide high-quality administrative support to the senior management and clinical team.
  • Ensure accurate and timely inputting and maintenance of data on data systems, together with associated correspondence.
  • Support the Operational Manager in maximizing the use of clinical and non-clinical resources.
  • Proactively manage patient pathways in line with Trust and NHS RTT 18-week standards.

Please refer to the Job Description for further information.

Requirements
  • Good general education including English at GCSE (Grade C or above) or equivalent.
  • Good standard of spoken English.
  • Strong IT skills in Microsoft packages, including Word/Excel, to NVQ level 3 or RSA III or equivalent experience.
  • Experience of waiting list management.
  • Working in a busy environment dealing with peaks of high workload.
  • Understanding of confidentiality in the workplace.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff, offering a range of flexible working practices.

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