Night Shift Operations Manager

5 hours ago

Dunstable, Central Bedfordshire, United Kingdom Amazon TA Full time
Job Summary

We are seeking a highly skilled and experienced Operations Shift Manager to join our team at Amazon Central Ops. As a key member of our operations team, you will be responsible for ensuring a positive delivery experience for our customers by planning delivery stations daily headcount from a central perspective.

Key Responsibilities
  • Oversee the daily headcount planning for the delivery stations
  • Make decisions and execute in a fast-paced environment
  • Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
  • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations
  • Serve as a problem solver and primary escalation point for the team of associates
  • Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations
  • Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard
  • Maintain a full understanding of workflow and daily metrics goals
  • Review and update SOPs as required
  • Work with KPIs to drive performance and maintain high standards across the different functions
Requirements
  • Qualifications in Engineering, Operations, Business, Science or related fields
  • Ability to communicate effectively (written and verbal) across various levels of an organization
  • Fluent in oral and written communication
  • Experience with performance metrics and process improvement with demonstrable problem solving and analytical skills
  • Excellent customer service and interpersonal skills
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
  • Advance working knowledge of Excel
Preferred Qualifications
  • You typically volunteer to lead projects and help your team achieve goals
  • You like adventures and taking risks

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

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