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Director of Global Logistics Operations

2 months ago

London, Greater London, United Kingdom DSJ Global Full time

Job Summary:

DSJ Global is seeking an experienced Director of Global Logistics Operations to lead our customer service and logistics processes in the Food and Beverage sector. As a key member of our team, you will be responsible for driving operational excellence and customer satisfaction in key EMEA markets.

Key Responsibilities:

  • Lead and manage the end-to-end customer service and logistics processes, ensuring seamless delivery and top-tier service across EMEA.
  • Develop and implement strategies to optimize the customer experience while improving supply chain efficiency.
  • Collaborate with cross-functional teams, including procurement, operations, and sales, to ensure alignment on customer needs and business objectives.
  • Monitor and analyze performance metrics to continuously improve customer satisfaction, delivery times, and cost efficiency.
  • Foster a culture of excellence, accountability, and continuous improvement within the customer service team.
  • Oversee and ensure compliance with local and international regulations, particularly in food safety and logistics.

Requirements:

  • Proven experience in a senior customer service or logistics role within the Food and Beverage or FMCG industries.
  • Expertise in end-to-end supply chain management and customer service optimization.
  • Strong leadership skills with the ability to manage teams across multiple locations.
  • Excellent communication and problem-solving abilities, with a customer-first mindset.
  • Knowledge of logistics regulations and best practices.
  • Fluency in English is essential; additional languages are a plus.