Customer Service Engineer

1 month ago


Aberystwyth, Cardiganshire, United Kingdom Pertemps SSDC DDT Full time
Job Title: Apprentice Customer Service Engineer

Pertemps SSDC DDT is seeking a skilled and dedicated individual to join our team as an Apprentice Customer Service Engineer. This role involves working in a field-based environment, supporting our Hydrometry and Telemetry services.

About the Role:

As an Apprentice Customer Service Engineer, you will be responsible for installing telemetered instruments, securing hydrometric data, and prioritizing health and safety for yourself, the team, and the public. You will also calibrate monitoring equipment, measure channel flow, maintain sites, and input data into the hydrometric archive.

Key Responsibilities:
  1. Securely acquire and transfer hydrometric data in a timely and accurate manner.
  2. Prioritize health and safety for yourself, the team, and the public while supporting Hydrometry & Telemetry network management.
  3. Calibrate monitoring equipment, measure channel flow, maintain sites, install monitoring equipment, and input data into the hydrometric archive.
  4. Follow the team's work plan to meet objectives and Service Level Agreements, with flexibility for operational changes.
  5. Assist in fault finding and repair of telemetry outstation equipment to minimize disruption to Flood Warning Service or Water Management sites.
  6. Support annual work plans, standards, and practices, collaborating closely with team members.
  7. Assist with the onsite installation of new small-scale hydrometric sites, ensuring compliance with CDM regulations and customer requirements.
Requirements:
  1. Educated to degree level or equivalent in a scientific or engineering subject, with ideally some relevant experience.
  2. Understanding of Hydrometry and Telemetry systems and their role in the organisation's Water Management and Flood Risk strategies.
  3. Regular travel to and from sites within a defined area. Full UK driving license required.
  4. Awareness of Welsh culture and a positive attitude towards linguistic and cultural diversity.


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