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Client Support Specialist
3 months ago
The Opportunity
At Calisen Metering, we are committed to managing vital energy infrastructure assets that facilitate smarter energy solutions for all.
Through our advanced metering, installation services, data management, electric vehicle charging solutions, and the electrification of heating, we are paving the way for a more sustainable future. Our fundamental business principles inspire us to deliver innovative energy solutions to a diverse clientele. With ongoing growth across all sectors of our organization, we are excited to present a remarkable opportunity for you to join our energetic Data Services team as a Client Support Specialist.
Role Overview
As a Client Support Specialist at Calisen Metering, you will play a crucial role in our operations, managing inquiries from suppliers and clients while promoting outstanding customer service. Your responsibilities will encompass gathering meter readings, organizing appointments, and collaborating with various departments to address any issues that arise. Additionally, you will perform administrative duties such as generating client correspondence using our internal systems.
This position is not merely a job – it is a permanent, full-time role where you will work 37.5 hours each week, Monday to Friday, during the hours of 12pm to 8pm. Benefit from a flexible hybrid work arrangement, allowing you to work from home while also enjoying the camaraderie of our call center at least two days a week. You will receive a competitive annual salary of £23,400.
Candidate Requirements
A solid educational background (minimum GCSE level including English & Maths or equivalent). A professional telephone demeanor. Experience in a fast-paced environment, with prior customer service experience (preferably telephone-based or face-to-face) being advantageous. Proficient in computer usage, particularly Microsoft Office. Exceptional communication and interpersonal skills, with the ability to work collaboratively and independently. Strong organizational and administrative capabilities.Benefits Offered
Annual salary review. Generous holiday entitlement: 30 days, increasing to 33 days with service (inclusive of Bank Holidays). Company sick pay. Enhanced maternity and paternity leave. Pension scheme. Membership to our HealthShield benefits program, providing discounts on everyday essentials and leisure activities, as well as health-related expense claims. Access to a 24/7 Employee Assistance Plan Helpline. Complimentary on-site parking with electric vehicle charging stations at no additional cost. Opportunities for professional development and advancement within a leading, rapidly growing company.Calisen Metering is proud to be a Real Living Wage employer, dedicated to fair and competitive compensation that reflects the true cost of living. We value our colleagues and strive to enhance their well-being, fostering a positive and thriving workplace.
We are committed to providing a diverse, equitable, safe, and inclusive environment. The diversity of our teams strengthens our business and relationships with our clients. We welcome applications from individuals of all ages, genders, races, religions, beliefs, sexual orientations, marital statuses, neurodiversities, and physical abilities.
As a Disability Confident Employer, we are pleased to consider any reasonable adjustments candidates may require during the recruitment process. You will be asked if you need any adjustments during your application.
Please note that all successful candidates will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.
Join us at Calisen Metering and contribute to the advancement of smarter energy solutions.
