Curbside Express Supervisor
2 months ago
Job Summary
We are seeking a highly skilled and experienced Curbside Express Team Lead to join our team at Giant Eagle. As a Curbside Express Team Lead, you will be responsible for overseeing the daily operations of our curbside express service, ensuring that our guests receive exceptional service and that our team members are equipped to provide it.
Key Responsibilities
- Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders.
- Provide customer service that exceeds requirements for both internal and external guests.
- Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
- Respond to guest calls regarding product inquiries, special orders, and product requests.
- Schedule Team Members and delegate work assignments.
- Provide coaching and feedback to Team Members.
- Oversee and evaluate training provided to Team Members.
- Attend and conduct daily team huddles.
- Write department orders, monitor ordering, and supervise stocking and receiving.
- Develop and implement merchandising plans using company guidelines.
- Take an active role in building the store's product assortment.
- Utilize all available tools to help reduce and eliminate shrink.
- Comply and perform self-assessments.
- Pass all internal and external audits.
- Understand and adhere to the collective bargaining agreement.
- Develop and maintain communication processes with other departments.
- Be willing and able to be back up other grocery lead positions.
- Maintain safety as the top priority for our Team Members, guests, and products.
- Properly handle products and equipment in accordance with food safety and safety guidelines.
- Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, guests, vendors, and the community.
Requirements
- Experience Required: 0 to 6 months
- Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
- Education Desired: High school diploma or equivalent
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
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