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Customer Experience Team Leader

2 months ago


Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Sainsbury's Supermarkets Ltd. As a key member of our leadership team, you will be responsible for leading a team of managers and driving business growth through exceptional customer service.

Key Responsibilities
  • Lead and motivate a team of managers to deliver outstanding customer service and drive business growth.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives and drive process improvements.
  • Coach and develop team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • Proven experience in a leadership role, preferably in a retail or customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong coaching and development skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.